Alert Level 2 – We’re Open for Business

At Alert Level 2 we are open our regular hours of 8.30am – 5.00pm, 7 days a week, with the cafe opening 7.30am – 4.00pm, 7 days a week with changes in place to keep our community safe during operation under Level 2.

  • It is mandatory for every customer to wear a face mask when shopping with us. If you are unable to wear a mask due to a disability or health condition you may apply for an exemption card. This exception card must be shown to access the store.
  • We ask that you scan our QR Code or sign in at the front door for contact tracing.
  • We will be responsible for managing customer numbers in store, so you may be asked to queue safely before entering. Please keep 2 metres apart while queuing and while in store.
  • We will be frequently wiping down all surfaces, including trolleys for your safety.
  • Please stay home if you are feeling unwell, we will continue to accept orders via phone or through our online store.

You can review our policies and procedures for operating at various Alert Levels below.


Alert Level 3 – Online shopping and COVID-19

Under Alert Level 3 the retail store and outdoor area is closed to customers so please shop online or phone the store (please be aware the phone lines will be busy at times, ordering through the website will give a faster turnaround of your order). We have safe, easy, contactless pick up or local delivery options available. Please be patient with us as we adapt to meet your needs.

If there is something you are looking for but cannot find it on our website, please email us at info@springvalegardencentre.co.nz and if possible we will work to add it to the website.

Contactless Pickup

  1. Place your order using our online store and select the Pickup option at checkout.
  2. We will phone you when your order is ready for collection and arrange a pickup time. Please do not visit the store until notified.
    • We will ask for your car make, model, colour and registration to help us identify your vehicle.
    • If you have placed more than one order online, please let our caller know so both orders can be made available for pickup at the same time if possible.
  3. Before you come, we recommend putting boxes or a suitable boot lining in your car to avoid mess.
  4. When you arrive at the store, please:
    • Scan our store QR Code from your vehicle.
    • Wear a mask, even while in your vehicle.
    • Unlock or pop your boot.
    • Remain in your vehicle whilst we load your order in the boot of your car or on your trailer. (If you have to exit your vehicle for any reason, you must wear a mask and maintain at least 2m distance from our staff and other customers.)
  5. If you require any additional items not on your original order you will have to place a new order, off-site, either online or by phone.
  6. Please do not pick up your order if you are unwell, even if you have made a pickup booking.

Local Delivery

  • Local Delivery is available within Whanganui city limits for a flat rate of $10 for standard products and $25 for Bulk Bin landscape supplies, to addresses in the 4500 and 4501 postcode areas.
  • If you live just outside Whanganui in another postcode, please contact us to discuss delivery options and costs.
  • Deliveries will be made on weekdays between 9am and 4pm. We aim to deliver within 2 working days of your order being placed but this may be dependent on demand.

Other terms and conditions

  • Unfortunately purchases made online cannot go onto your VIP Card.
  • We will not be accepting returns of any products whilst in Level 3. 
  • We cannot redeem vouchers or coupons under the current trading arrangements. We will extend the expiry dates on any Springvale vouchers and coupons which expired within Alert Levels 3 and 4 for an additional month once we reopen at Level 2.

Alert Level 2 – We’re Open for Business

At Alert Level 2 we are open our regular hours of 8.30am – 5.00pm, 7 days a week, with the cafe opening 7.30am – 4.00pm, 7 days a week with changes in place to keep our community safe during operation under Level 2:

  • It is mandatory for every customer to wear a face mask when shopping with us. If you are unable to wear a mask due to a disability or health condition you may apply for an exemption card. This exception card must be shown to access the store.
  • We ask that you scan our QR Code or sign in at the front door for contact tracing.
  • We will be responsible for managing customer numbers in store, so you may be asked to queue safely before entering. Please keep 2 metres apart while queuing and while in store.
  • We will be frequently wiping down all surfaces, including trolleys for your safety.
  • Please stay home if you are feeling unwell, we will continue to accept orders via phone or through our online store.

Alert Level 1 – It’s business as usual

Thank you all for your cooperation as we’ve reopened gradually through the Alert Levels. At Level 1 there are no restrictions on customer numbers and no social distancing rules to follow, but we do ask that you choose to stay home if you are feeling unwell and shop online instead.